AIE Total Care2019-01-01T13:25:24+00:00

FULL MANAGED IT SOLUTIONS

For many businesses, affording and maintaining their business’ computing needs in-house is a real struggle.  AIE’s HaaS (Hardware as a Service) combines the hardware and IT support you need at a price-point you can afford.

AIE offers Hardware as a Service options for all your network equipment, including servers, switches, routers, firewalls, workstations, wireless access points, and more. Pay one low monthly price for a completely new network, with refreshes every 3, 4, or 5 years.

The project to configure and deploy your server, network, and workstations can be included in your monthly payment, allowing you to turn capitalized expenses into operational costs.

AIE will consult with you to determine which version of the server operating system you need to work with your current applications within your organization—with all server and end-user client access licenses included in your AIE Total Care plan.

AIE has a vested interest in keeping the server running, and with the AIE Total Care plan comes complete, unlimited server support. You won’t have to worry about any surprise repairs or maintenance fees; we own it, so we take care of it.

Full service level agreement

Included in every AIE Total Care contract is a top-of-the-line service level agreement. AIE deployed servers provide you the uptime required to run your business.

AIE’s remote monitoring software is installed on your server, and all issues and alerts automatically generate notifications to our technical team, allowing us to quickly address and work towards resolving all matters needing a technician’s attention.

Antivirus software is installed on the server and all PCs on the network. AIE actively monitors and manages updates, including all virus and malware removal.

Each server includes a firewall, installed and managed by the AIE technical team. The security features will prevent unwanted intruders on the network.

Boost your plan with one of AIE’s most popular managed services support plan options. The AIE Help Desk provides solutions to end-user issues, including printer support, network connectivity, and PC/Mac troubleshooting. AIE Total Care customers have unlimited access to the help desk, with all Tier 1, remote calls included in your AIE Total Care plan price. Our robust ticketing system logs all issues and provides detailed reports on what issues arise and how quickly they are resolved.

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